Return/Exchange Policy
RETURN/EXCHANGE POLICY
Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund.
- Exchanges are accepted within 14 days of order arrival to customer.
- Clothing that has been washed or worn cannot be accepted for exchange.
If you wish to exchange your item(s), please complete the following steps:
Step 1
Please email Stonerageclothing@gmail.com
Name on Order:
Order Number / Reference Number:
Email Address:
Shipping Address:
Item(s) being returned:
Item name / Size:
Item(s) you would like sent back to you:
Please note: not all items are available in all sizes; due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to honor the exchange because a specific style or size has sold out, we will contact you with alternative options.
Step 2
Send Return to the following address
including the note referenced in Step 1:
How long will it take for my Return/Exchange to be processed?
Please allow up to 5 business days for your order to be processed through and your exchange sent out to you.
Return Tracking: Make sure to use a shipping method with tracking and hold onto your tracking number when you return the item for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.
Can I get a refund? Sorry. No refunds, exchanges only.